Terms of Service

§ 1 Provider and scope

The provider of the service offered under the brand "Kalimko" is Tonn & Reuter GmbH, Stresemannstr. 23, 22769 Hamburg ("provider" or "we"). These Terms of Service apply to the use of the service by consumers and businesses ("user").

§ 2 Description of services

Kalimko is a digital service for psychologically oriented reflection on dreams. Submitted dream texts are analysed using an AI-assisted method from various psychological perspectives (including analytical per C. G. Jung, behavioural, and the schema model) and provided as input for self-reflection.

Important: Kalimko is explicitly not a medical or psychotherapeutic service. The content does not constitute a diagnosis, treatment, cure, or a substitute for medical or psychotherapeutic advice. The analyses are not established facts but interpretive suggestions.

In an acute crisis or if there are signs of harm to yourself or others, please seek professional help immediately: emergency number 112, medical on-call service 116 117, or, in Germany, TelefonSeelsorge 0800 111 0 111 / 0800 111 0 222 (free, around the clock).

§ 3 Conclusion of contract

By registering a user account, a free contract for the Free tier is concluded. A paid subscription (Plus or Pro) is concluded once you complete the order via our payment provider. You must be of legal age and have full legal capacity.

§ 4 Plans, prices and services

• Free: €0.00 — up to 5 dreams per month, 1 analysis mode per dream.
• Plus: €4.99 per month — up to 8 dreams per month, up to 2 analysis modes per dream.
• Pro: €9.99 per month — up to 16 dreams per month, all 3 analysis modes per dream.

All prices are final prices. The services and prices stated on the pricing page at the time of ordering are decisive. We reserve the right to adjust the scope of services and prices for the future; existing subscribers will be informed of this in good time.

§ 5 Payment

Paid subscriptions are billed in advance via our payment provider Stripe. The fee is due at the start of each (monthly) billing period. In the event of default we are entitled to suspend access to paid features.

§ 6 Term and cancellation

Paid subscriptions have a term of one month and renew automatically for a further month unless cancelled by the end of the current period. Cancellation is possible at any time to the end of the current billing period, e.g. via the payment provider's customer portal or in your account. You can end the Free account at any time by deleting it.

§ 7 Right of withdrawal for consumers

Withdrawal instructions

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us (Tonn & Reuter GmbH, Stresemannstr. 23, 22769 Hamburg, email: s.reuter@tur-hamburg.de) of your decision to withdraw by means of a clear statement (e.g. a letter sent by post or an email). To meet the withdrawal deadline it is sufficient to send your notice before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and at the latest within fourteen days of receiving your notice of withdrawal.

Early expiry of the right of withdrawal

The right of withdrawal expires early if we begin performing the service only after you have expressly agreed that we may begin before the end of the withdrawal period, and you have confirmed your awareness that, by giving such consent, you lose your right of withdrawal once performance begins.

In practice, this means: As long as you have not created a dream analysis after taking out a paid subscription, you can request withdrawal via the button in the footer and confirm it by email. After the first use, withdrawal is no longer possible; you can then cancel the subscription at any time for the end of the billing period.

After confirmed withdrawal, we end the subscription, delete the Kalimko account and manually review reimbursement using the transmitted Stripe references.

Model withdrawal form

(If you wish to withdraw from the contract, complete this form and return it.) — To Tonn & Reuter GmbH, Stresemannstr. 23, 22769 Hamburg, email: s.reuter@tur-hamburg.de: I/we hereby withdraw from the contract concluded by me/us for the provision of the following service — Ordered on — Name of consumer(s) — Address of consumer(s) — Date.

§ 8 User obligations

You are responsible for keeping your login credentials confidential. You undertake not to misuse the service, in particular not to enter unlawful content and not to infringe the rights of third parties.

§ 9 Availability

We strive for operation that is as uninterrupted as possible but do not owe any specific availability. Maintenance, technical faults or circumstances beyond our control may lead to temporary restrictions.

§ 10 Liability

We are liable without limitation for intent and gross negligence and for damage arising from injury to life, body or health. For slight negligence we are liable only for breach of a material contractual obligation (cardinal obligation) and limited in amount to the foreseeable damage typical for the contract. Otherwise liability is excluded. Liability for decisions you make on the basis of the analyses is excluded, as the content serves self-reflection only and does not constitute professional advice.

§ 11 Changes to the terms

We may amend these terms with effect for the future where this is necessary for good cause (e.g. a changed legal situation or an expansion of the service). We will inform you of changes in good time. If you do not object within a reasonable period, the changes are deemed accepted; we will point this out separately.

§ 12 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers, mandatory protective provisions of their country of residence remain unaffected. If the user is a merchant, a legal entity under public law or a special public-law fund, the place of jurisdiction is Hamburg. Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.

Note: We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

As of: June 2026